Return Policy

Return Policy – Important Notice

Murphy Dublin

Please read this Return Policy carefully. By placing an order with Murphy Dublin, you agree to the terms outlined below. No exceptions will be made outside of these conditions.

Returning a Product

Timeframe

You have 30 days from the date of delivery to request a return.

If more than 30 days have passed since you received your product, we are unfortunately unable to offer a refund or exchange.

Return Conditions

Returned items must meet the following requirements:

  • Unused

  • In original packaging

  • In the same condition as received

  • Free from damage caused by personal use

For products where hygiene is relevant, the item must be thoroughly cleaned before initiating the return process.

Murphy Dublin reserves the right to refuse returns that do not meet these conditions.

Damage Due to Personal Use

Murphy Dublin is not responsible for damage resulting from:

  • Misuse

  • Negligence

  • Improper handling

  • Normal wear and tear

Only verified manufacturing defects are covered under this policy.

Exceptions (Non-Returnable Items)

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear

  • Lingerie

  • Sealed hygiene products once opened

  • Any item that cannot be resold for health protection reasons

How to Start the Return Process

To request a return, please email:

Murphy Dublin
Email: [Insert Support Email Here]

Include the following details:

  • Order number

  • Reason for return

  • Photo of the item (required in case of damage or defect)

  • Your full contact information

Return requests submitted without complete information may result in delays.

Refund Policy

Refund Procedure

Once we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed within 30 days.

  • The refund will be issued to your original payment method.

Processing times may vary depending on your financial institution.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. If the issue persists, contact us at:
    info@murphydublin.com

Return Costs

  • Return shipping costs are the responsibility of the customer.

  • Shipping costs start at approximately $25, depending on carrier and location.

  • Returns must be sent to our international processing facility in Asia.

  • We strongly recommend using a trackable shipping method.

Murphy Dublin is not responsible for returns lost in transit.

Return address details will be provided after your return request has been approved.

Exceptions – Defective or Incorrect Products

If you receive a defective or incorrect item:

  • We will send a replacement free of charge.

  • If the issue occurs again with the replacement item, you will receive a full refund.

Photo evidence may be required to process your claim.

Order Cancellation

Orders cannot be cancelled after 24 hours from the time of purchase due to our automated processing system.

Questions?

For further information or assistance, please contact:

Murphy Dublin
Email: info@murphydublin.com